Return & Exchange Policy
At ONWEAR, we strive for 100% satisfaction. If you are not delighted with your purchase, we make exchanges and returns simple and transparent.
7-Day Hassle-Free Exchange
You can exchange any garment within 7 days of delivery for size mismatch, fitting adjustments, or color variations.
Conditions for Return & Exchange
- The item must be in its original, unworn, unwashed, and undamaged condition.
- All original brand tags, labels, and packaging must remain fully intact.
- Proof of purchase (Order ID, Invoice number, or registered phone number) must be provided.
- Requests must be initiated within 7 calendar days from the date of package receipt.
Defective or Incorrect Orders
In the rare event that you receive a damaged garment, manufacturing defect, or incorrect size/product, ONWEAR will replace the item at zero additional delivery cost. Please notify our support team within 24 hours of receiving the parcel with photos of the issue.
How to Initiate an Exchange
- Contact our WhatsApp support team at +880 1603-742963 or message us on Facebook with your Order ID.
- Specify the reason (e.g. need size 42 instead of 40).
- Our delivery partner will collect the returned parcel from your doorstep and deliver the replacement.
Refund Policy
If a replacement size or alternative design is out of stock, or if you prefer a refund for an eligible damaged item, refunds are processed via the original payment method (bKash, Nagad, Card, or Bank transfer) within 3–5 working days of warehouse receipt.