Question 1

How do I place an order on ONWEAR?

Accepted Answer

Placing an order is simple! Browse our collections, select your desired color and size, and click 'Add to Cart' or 'Buy Now'. Proceed to checkout, provide your delivery address and phone number, and choose between Cash on Delivery (COD) or instant online payment.

Question 2

What are the delivery charges and delivery times across Bangladesh?

Accepted Answer

We deliver nationwide across all 64 districts in Bangladesh. Inside Dhaka city, the delivery charge is ৳60 and parcels arrive within 24–48 hours. Outside Dhaka, the delivery charge is ৳120 with an estimated delivery time of 2–4 working days.

Question 3

What is your return or exchange policy?

Accepted Answer

We offer a 7-day hassle-free exchange policy. If the size does not fit or you wish to change colors, contact our WhatsApp support (+880 1603-742963) within 7 days of receiving your package. If you receive a damaged or defective item, we replace it at zero extra charge.

Question 4

Can I inspect the parcel before making payment (Cash on Delivery)?

Accepted Answer

Yes, Cash on Delivery is available across all districts in Bangladesh. You may inspect the package upon arrival in front of the courier delivery representative before paying.

Question 5

How can I find my perfect size?

Accepted Answer

Each product page features a detailed Smart Fit Guide and sizing chart with exact chest, length, and shoulder measurements in inches. You can also use our interactive Smart Size & Fit Studio on the homepage.

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